Help centre

Find help with Sigma

Use these steps for common account, lesson, diagnostic and booking problems. For individual records, sign in to the appropriate portal.

I cannot sign in

Confirm you are using the correct student, parent or staff account.
Check the email address and password carefully.
Avoid repeated password guesses if your account may be locked.
Use the published contact route for account recovery assistance.

Go to sign in

My lesson or diagnostic will not load

Check your internet connection and reload the page once.
Try a current browser and ensure JavaScript is enabled.
Confirm that your grade and programme are available.
Write down the page, activity, and any error message before requesting assistance.

Open diagnostics

I cannot see my child or a report

Sign in with your own parent account.
Confirm that your learner is linked and the link remains active.
Remember that only approved reports are visible to families.
Do not share student passwords or reports through an unrelated account.

Open parent portal

A tutoring or live-class booking is missing

Review the support request or registration status.
Check whether parent approval or payment verification is still pending.
A preferred date does not guarantee a confirmed appointment.
Use the appropriate support page to follow up.

Student support

Need more assistance?

For programme or enrolment enquiries, use the contact page. Students and parents can use their signed-in support pages for available educational support services. These services do not replace emergency assistance.

Frequently asked questions · Parent support

Report a technical problem: Include the page address, approximate time, device/browser and exact error message. Never send passwords, payment card details or private student records in a troubleshooting message.